Description
POSITION TITLE: Team Member REPORTS TO: Store Manager
Position Purpose: Provides customers with prompt service, makes high-quality beverages and products, and maintains a clean comfortable store environment. Models and upholds Dunn Brothers policies, practices, and standards.
CORE RESPONSIBILITIES:
- Deliver excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Provide consistent quality beverages and food products for all customers by adhering to all Dunn Brothers recipes and standards.
- Create a positive and energetic atmosphere for every guest and employee.
- Manage cash drawer and follow all cash handling policies and procedures.
- Assist with new hire training by helping coach and develop team members.
PEOPLE:
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
- Maintain consistent attendance and punctuality.
- Available to perform many different tasks within the store during each shift.
- Engage with our customer, make a connection, anticipate guest’s needs.
- Be resilient under pressure
PRODUCT/SERVICE:
- Ability to carry out and understand upcoming marketing promotions.
- Ensure each and every product delivered to the guest meets Dunn Brothers standards.
- Maintain all product levels.
ENVIRONMENT:
- Ensure checklists, side jobs, and cleaning projects are completed.
- Ability to work as part of a team
