Team Member Job Description
POSITION TITLE: Team Member REPORTS TO: Store Manager
Position Purpose: Provides customers with prompt service, makes high-quality beverages and products, and maintaining a clean comfortable store environment. Models and upholds Dunn Brothers policies, practices, and standards.
● Delivers excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
● Provides consistent quality beverages and food products for all customers by adhering to all Dunn Brothers recipes and standards.
● Creates a positive and energetic atmosphere for every guest and employee.
● Manage cash drawer and follow all cash handling policies and procedures.
● Assist with new hire training by helping coach and develop team members.
● Available to work flexible hours that may include early morning, evenings, weekends, nights and/or holidays.
● Maintain consistent attendance and punctuality.
● Available to perform many different tasks within the store during each shift.
● Engage with our customer, make a connection, anticipates guests’ needs.
● Being resilient under pressure
● Ability to carry out and understand upcoming marketing promotions.
● Ensures each and every product delivered to the guest meets Dunn Brothers standards.
● Ensure all product levels are maintained.
● Ensures checklists, side jobs, and cleaning projects are completed.
● Ability to work as part of a team
DRIVING FOR RESULTS:
● Drive for result with ongoing promotions, achieving store goals, and upselling each customer.
● Read communication board daily and weekly company updates.