Description
Team Member Job Description
POSITION TITLE: Team Member REPORTS TO: Store Manager
Position Purpose: Provides customers with prompt service, makes high-quality
beverages and products, and maintains a clean comfortable store environment. Models
and upholds Dunn Brothers policies, practices, and standards.
CORE RESPONSIBILITIES:
Deliver excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Provide consistent quality beverages and food products for all customers by adhering to all Dunn Brothers recipes and standards.
Create a positive and energetic atmosphere for every guest and employee.
Manage cash drawer and follow all cash handling policies and procedures.
Assist with new hire training by helping coach and develop team members.
PEOPLE:
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
Maintain consistent attendance and punctuality.
Available to perform many different tasks within the store during each shift.
Engage with our customers, make a connection, anticipate guest’s needs.
Be resilient under pressure
PRODUCT/SERVICE:
Ability to carry out and understand upcoming marketing promotions.
Ensure each and every product delivered to the guest meets Dunn Brothers standards.
Maintain all product levels.
ENVIRONMENT:
Ensure checklists, side jobs, and cleaning projects are completed.
Ability to work as part of a team
