POSITION TITLE: Team Member REPORTS TO: Store Manager
Position Purpose: Should be adept at problem solving, able to use time wisely, and able to work well in a close team environment with the ability to work independently as necessary.
Provides customers with prompt service, makes high-quality beverages and products, and maintaining a clean comfortable store environment. Models and upholds Dunn Brothers policies, practices, and standards.
- Delivers excellent customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Provides consistent quality beverages and food products for all customers by adhering to all Dunn Brothers recipes and standards.
- Creates a positive and energetic atmosphere for every guest and employee.
- Manage cash drawer and follow all cash handling policies and procedures.
- Assist with new hire training by helping coach and develop team members.
- Available to work flexible hours that may include early morning, evenings, weekends, nights and/or holidays.
- Maintain consistent attendance and punctuality.
- Available to perform many different tasks within the store during each shift.
- Engage with our customer, make a connection, anticipates guests’ needs.
- Being resilient under pressure
- Ability to carry out and understand upcoming marketing promotions.
- Ensures each and every product delivered to the guest meets Dunn Brothers standards.
- Ensure all product levels are maintained.
- Ensures checklists, side jobs, and cleaning projects are completed.
- Ability to work as part of a team
- Drive for result with ongoing promotions, achieving store goals, and upselling each customer.
- Read communication board daily and weekly company updates.