Description
Looking for mid-shift and evening help. Must be 18+
POSITION TITLE: Shift Supervisor
POSITION PURPOSE: Leading shifts to create an excellent experience for guests and team members.
Shift Supervisors ensure fast and friendly service, quality products, and a clean, safe store environment.
GENERAL:
● Performs all roles and duties of a team member.
● Follows Dunn Brothers Coffee policies and standards
PEOPLE:
● Supports Store Manager in day to day operations.
● Scheduled Manager on duty. Coaches, develops and mentors team.
● Helps with new hire training, communicates to team about changes in policies, promotions, and
general updates that come up.
● Having the right person in the right location, managing shift labor, shift start and end times,
communicate with manager if any issues occur.
ADMINISTRATIVE:
● Assists ASM/ Store Manager with bank deposits, cash handling policies, verifies and balances
back bank.
● Assists with monthly inventory, ordering, shift coverage, and provides performance feedback
● Helps communicate promotional items, events and upcoming donations
PRODUCT/SERVICE:
● Motivates team to deliver excellent customer service every time. smile, make a connection, speed
of service, anticipate needs.
● Solves store problems relating to customers, employees and anything that come up during your
shift.
● Ensure every product is up to Dunn Brothers standards
● Follow ups that products are rotated, day dots, and pars are adjusted as needed
