Description
We are looking for hard-working, self-motivated, friendly individuals who enjoy working in a fast paced environment and able to work nights and weekends. We are more than just your standard coffee shop as we roast our beans in-house, freshly bake our pastries and bread, make sandwiches and salads fresh to order, and also serve beer, wine and small plates. This position includes preparing beverages and food orders as well as other duties associated with working in a food environment.
POSITION TITLE: Shift Supervisor
POSITION PURPOSE: Leading shifts to create an excellent experience for guests and team members.
Shift Supervisors ensure fast and friendly service, quality products, and a clean, safe store environment.
GENERAL:
● Performs all roles and duties of a team member.
● Follows Dunn Brothers Coffee policies and standards
PEOPLE:
● Supports Store Manager in day to day operations.
● Scheduled Manager on duty. Coaches, develops and mentors team.
● Helps with new hire training, communicates to team about changes in policies, promotions, and
general updates that come up.
● Having the right person in the right location, managing shift labor, shift start and end times,
communicate with manager if any issues occur.
ADMINISTRATIVE:
● Assists ASM/ Store Manager with bank deposits, cash handling policies, verifies and balances
back bank.
● Assists with monthly inventory, ordering, shift coverage, and provides performance feedback
● Helps communicate promotional items, events and upcoming donations
PRODUCT/SERVICE:
● Motivates team to deliver excellent customer service every time. smile, make a connection, speed
of service, anticipate needs.
● Solves store problems relating to customers, employees and anything that come up during your
shift.
● Ensure every product is up to Dunn Brothers standards
● Follow ups that products are rotated, day dots, and pars are adjusted as needed
