Shift Lead – Aberdeen, SD


Published: October 10, 2022
Aberdeen, SD
Job Type


Shift Supervisor Job Description

POSITION TITLE: Shift Supervisor

STATUS: Non-Exempt REPORTS TO: Assistant Manager & Store Manager

POSITION PURPOSE: Leading shifts to create an excellent experience for guests and team members. Shift Supervisors ensure fast and friendly service, quality products, and a clean, safe store environment.


  • Performs all roles and duties of a team member.
  • Follows Dunn Brothers Coffee policies and standards


  • Supports Store Manager in day to day operations.
  • Scheduled Manager on duty. Coaches, develops and mentors team.
  • Helps with new hire training, communicates to team about changes in policies, promotions, and general updates that come up.
  • Having the right person in the right location, managing shift labor, shift start and end times, communicate with manager if any issues occur.


  • Assists ASM/ Store Manager with bank deposits, cash handling policies, verifies and balances back bank.
  • Assists with monthly inventory, ordering, shift coverage, and provides performance feedback
  • Helps communicate promotional items, events and upcoming donations


  • Motivates team to deliver excellent customer service every time. smile, make a connection, speed of service, anticipate needs.
  • Solves store problems relating to customers, employees and anything that come up during your shift.
  • Ensure every product is up to Dunn Brothers standards
  • Follow ups that products are rotated, day dots, and pars are adjusted as needed


  • Total Store Vision- Maintains a clean environment inside and out.
  • Ensures all checklists are completed before shift change
  • Conducts shift change communication. What was done and what needs to be done, promotion items, weekly news updates and general items that come up.
  • Equipment is being maintained and in good working order


  • Creates teamwork to drive for results in ongoing promotions, daily sales goals, and new programs.
  • Communicate with team about daily goals
  • Ensure the team is upselling items (beans, food, large sizes, promotional items.
  • Ensure the team is communicating platform items (Level Up, Olo, Elevate, etc.)
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