Manager – Plano, TX


Published: September 20, 2021
Plano, TX
Job Type


General Manager Job Description
Reports to: Owners/CEO
Supervises: Roaster, Team Members, Shift Supervisors
Job Summary and Mission
As the General Manager you will be contributing to the success of Dunn Brothers Plano by leading a team to create and maintain an exceptional experience for our customers and employees. The General Manager grows store revenue and cash flow and works with the CEO to plan and execute long-term goals and strategies. In particular, they spend their time supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. An ideal candidate will be able to balance and understand where their time is best spent/most effective to ensure overall success of the store knowing that they are ultimately responsible/accountable for the overall operations of the store.
Primary Areas of Accountability
Ability to perform all roles, duties, and responsibilities of  Roaster, Team Members, and Shift Supervisor as provided in the job description. Ensure day to day operations run effectively and efficiently while ensuring profitability. Plan and execute long term goals and strategies.
Setting goals for the work group, developing organizational capability, and modeling how we work together.
  • Demonstrates a calm demeanor during stressful situations or unusual events.
  • Displays a customer's first attitude by training and holding team members accountable for delivering amazing customer service.
  • Drives the implementation of company programs by developing action plans, directly motivating, and instructing the team to implement them to meet operational standards.
  • Provides on- going development, coaching, and training for all store employees.
  • Recruits, interviews, and selects new Roasters, Team Members, and Shift Supervisors.
  • Maintains an adequately staffed store with qualified employees.
  • Monitors the performance of each employee and holds employees accountable for standards and expectations.
  • Manages with integrity, honesty and knowledge
  • Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
Planning and Execution
Developing strategic and operational plans for the work group, managing execution, and measuring results.
  • Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
  • Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations.
  • At times being front of house working side-by-side with their team, interacting with guests, evaluating skills of their team, coaching to improve performance, and leading for continuous improvement.
  • Increase unit sales by delivering quality store operations and in-store and neighborhood sales- building activities.
  • Analyzes sales and labor results and uses the information to produce plans for improvement.
  • Drive to increase year-on-year sales growth through execution of Operational Excellence.
  • Meets budget target goals by increasing sales and controlling costs.
  • Meets budget target goals by increasing sales and controlling costs.
  • Minimizes cash over/short by observance of cash handling policies, proper training of employees, and follow standard accounting/banking requirements.
  • Maintains records of employees, inventories, sales, and accounting.
  • Approximately 15-25% of scheduled hours should be worked in a training, planning, or administrative role.
  • Completes proper forms,  payroll procedures, and reports.
Preferred Experience
  • Progressively responsible retail experience (2+ years)
  • Management/supervisor experience (2+ years)
  • Customer service experience in a restaurant/food service environment (2+ years)
  • Experience analyzing financial reports
Required Knowledge, Skills and Abilities
  • Demonstrated experience at building community relationships
  • Ability to communicate clearly and concisely, both orally and in writing
  • Ability to manage store operations independently
  • Ability to manage effectively in a fast-paced environment
  • Ability to manage multiple situations simultaneously
  • Ability to manage resources to ensure that established service levels are achieved at all times
  • Interpersonal skills
  • Knowledge of customer service techniques
  • Knowledge of supervisory practices and procedures
  • Organization and planning skills
  • Strong operational skills in a customer-service environment
  • Strong problem-solving skills
  • Team-building skills
  • Strong leadership skills, with the ability to coach and mentor others
  • Ability to plan and prioritize workload
  • Ability to handle confidential and sensitive information
  • 401k
  • Healthcare (Medical,Dental, Vision, & Life)
  • Free membership to Summit Climbing Yoga and Fitness.
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